Terms & Conditions

The Hub is a shared workspace for Vito Media and its clients. It may include client information, shoot bookings, delivery updates, comments, files, content previews, links to third-party tools, and account notices.

• Access is for authorised users only.
• You are responsible for keeping your login details secure.
• You must not share private Hub content outside your authorised team unless Vito Media or the client account owner approves it.
• You must use the Hub lawfully and must not attempt to disrupt, reverse engineer, scrape, or misuse the service.

To deliver work properly, Vito Media relies on the information clients place in the Hub or provide through connected workflows.

• Clients are responsible for adding accurate upcoming dates, brands, influencers, contacts, access details, feedback, and approval notes.
• Clients must make sure they have the right to provide any logos, images, videos, social accounts, brand assets, influencer details, product information, music, copy, and other materials supplied to Vito Media.
• Delays, missing information, late feedback, or changed approvals may affect delivery timing and may require a change to scope or fees.

The services, inclusions, fees, timing, revision rounds, deliverables, and usage rights for a client account are set out in the accepted proposal, quote, statement of work, invoice, or written agreement for that client.

Any work outside the agreed scope, including extra edits, urgent changes, additional shoot requirements, extra deliverables, or new campaign work, may require additional fees and revised timing.

The Hub may display or link to files and tools such as Google Drive, Planable, email, calendar systems, project management systems, and other services used to deliver client work.

• Access to third-party tools may depend on those providers, their permissions, and their availability.
• Vito Media may update how content is displayed, organised, or delivered in the Hub as the system improves.
• Downloaded or shared files must only be used for the relevant client account and agreed purpose.

Each party keeps ownership of materials, methods, templates, processes, software, know-how, and intellectual property they owned before the engagement.

Unless the accepted proposal or written agreement says otherwise, final client deliverables are licensed or assigned to the client once the relevant invoices have been paid. Drafts, unused concepts, project files, raw footage, internal templates, working documents, and source files are not included unless agreed in writing.

Where content is submitted for review, approval given in the Hub, email, Planable, a meeting, or another written channel may be treated as approval for delivery, publishing, or scheduling.

Clients are responsible for checking factual claims, offers, prices, dates, spelling of names, regulatory requirements, and any industry specific obligations before approving content.

Fees, retainers, payment dates, cancellation terms, and shoot rescheduling requirements are governed by the accepted proposal, invoice, or written agreement for the client account.

Vito Media may pause services, delivery, publishing, account access, or new work where invoices are overdue, required information has not been supplied, or an account is otherwise not in good standing.

Nothing in these terms excludes, restricts, or modifies any rights or guarantees that cannot be excluded under the Australian Consumer Law or other applicable law.

To the extent permitted by law, Vito Media is not liable for indirect, incidental, special, consequential, or loss of profit damages arising from use of the Hub or the services.

To the extent permitted by law, the liability of Vito Media is limited to the amount paid by the client for the affected services. This limit does not apply where the law does not allow liability to be limited.

Personal information handled through the Hub is managed in accordance with the Vito Media Privacy Policy.

These terms are governed by the laws of Queensland, Australia. The parties submit to the courts of Queensland and any courts entitled to hear appeals from those courts.

Questions about these terms can be sent to your usual Vito Media contact or to notifications@hub.vitomedia.au.